Phoenix IT has been operating successfully as a major supplier of IT hardware, software and services for over 14 years. Customer satisfaction is rated as extremely high with word of mouth being a valuable promotional tool provided by our existing client-base.
We have several mutually beneficial business relationships whereby our customers and suppliers will recommend our services to their customers. This happens for several reasons:
Our client base includes businesses of various shapes and sizes from small-medium sized local businesses to large national organisations. We have supplied IT hardware to locations throughout Australia and also internationally.
Our range of services extends far beyond that of general technical support and hardware supply – Phoenix IT also provides Internet / WAN solutions for linking office locations securely via the internet and are agents for various third party providers such as Telstra, Westnet and Genie Medical Solutions. Phoenix IT also provides high-level software and internet (website) development services for business and government.
Phoenix IT exercises sound judgment and discretion when evaluating a customer’s requirements and dealing with any complexities that may arise during the duration of a project to ensure the correct course of action is taken and to maintain its high level of service with it clients.
Phoenix IT may be required to make decisions to resolve issues during the course of a project and will do so with the customers’ best interests in mind. The customer will be notified if necessary to ensure a successful outcome is not compromised. Phoenix IT and its Director, Ryan Bilsby, were honoured by winning a division of the Western Australian Small Business Awards in 2001.